For immediate release
February 22, 2002

Optimé Signs On as Corporate Partner of The World Conference on Customer Service Management 2002 and HDI 2002 Annual Conference & Expo

Toronto - Optimé is pleased to announce that the company has signed on as a Corporate Partner at the upcoming co-sited, CSM 2002, the world conference on customer service management, and Help Desk Institute's Annual Conference and Expo (HDI 2002) for help desk and technical support professionals. These events are being held at the new Gaylord Palms Hotel resort in Orlando, Florida, April 14-17, 2002.

Optimé has committed to taking a leadership position at these events because no other conference equips corporations to deliver the kind of intelligent, top-flight customer service and technical support that drives customer service excellence. We plan to utilize these prestigious events as a platform to promote Soft-tech, our specialized interpersonal skills development program for help desk/call centre personnel, along with other relevant Optimé products and services.

As part of its involvement, Optimé is pleased to be delivering a Showcase Presentation on April 16th at 3 p.m. entitled "Hard Hitting Soft Skills for Customer Service Professionals".

Optimé invites its customers and all those who wish to know more about the company, its products and services to visit with us at booth #419.

We look forward to exciting and successful events in Orlando!