Developing High Performance Relationships

Purpose:

Strong relationships are at the heart of every successful organization. This program will enable participants to d evelop outstanding relationships with customers, colleagues and others to achieve unprecedented, sustained levels of customer loyalty and profitability for your organization.

Projected Outcomes:

Participants will

• Learn and apply proven, highly practical techniques to build interpersonal communication skills
• Learn to overcome current paradigms and fears that restrict our ability to develop powerful human connections
• Develop a new understanding of how to add value to internal and external relationships in your organization
• Identify and apply exemplary practices and superior experiences in relationship building
• Learn to Share the Lead and develop leadership balance
• Learn to understand, respect and appreciate individual diversity

Learning Content:

• Pitching, Catching and Playing Catch™ with others
• The Leadership Balance ~ formal & pro-active leadership
• The Right Perspective™
• Winning Organizations
• Establishing, deepening and extending relationships
• The Service Chain & Functional Interdependency

Delivery Options:

• Dynamic, motivational speaking engagements with multi-media presentation support
• Facilitator-led, experiential classroom training workshops
• Interactive on-line learning resources to support application and reinforcement
• Fully integrated, customized high performance development program for ongoing organizational transformation