Listening Skills

Module Description

Receiving the verbal and nonverbal cues of others is a central relationship builder. This course moves participants to a state of advanced listening with a paradigm shift in how we react to information that we receive or "listen to". Participants will realize increased awareness and understanding of what limits the ability to listen, communication blocks to look for and specific steps on how to move to active listening.

Prerequisite

Optimizing Communications

Content

The nature of advanced listening
The application of advanced listening: how, when and why
The use of verstehen in interpersonal communication through listening
Blocks to advanced listening

Objectives

Knowledge assessment

Recall 6 characteristics of advanced listening
Recognize the behaviors that limit the ability to listen effectively
Document the rationale for advanced listening
Define verstehen

Skill assessment

Exhibit commitment to advanced listening through intense attention to others
Demonstrate actions/responses to move interaction to advanced understanding through listening

Evaluation

Participation score
Written examination
Skill demonstration appraisal

Learning Resources

Text excerpts
On-line articles
Audio information
Video clips
Exercise sheets
On-line and print visuals

Instructional Modules

Guided learning
Independent learning
Presentations
Skill demonstrations
Large group discussion
Small group discussion
Instructor- learner interaction
Reflective exercises
Role plays
Case studies
Workshops
Online material presentation
Online discussion