PlayingCatch
Premise:
Strong communication skills are a critical and fundamental requirement
for working effectively with customers and contributing to success.
Purpose:
To develop long term, collaborative relationships with customers through
improved communication skills.
Outcomes:
Participants will
- Learn the difference between Pitching, Catching and how to "Play
Catch" for effective results
- Learn to avoid closing down communication inadvertently
- Learn to listen effectively
- Learn to determine when communication is closing
- Learn to create and maintain open communications with others
- Learn to identify and match behavioral styles
- Anticipate and address the balance of logic and emotion
- Learn primary communication preference types
- Learn to use various communicating and listening techniques
Learning:
- Five common barriers to communication
- Empathetic listening
- Signs of closed communication
- Seven tactics to create and maintain open communication
- Representational Types of Communicators
- Tactics for Identifying and Interacting with each Type
- Balance of logic and emotion
- Establishing Rapport
Participants:
- All members of the organization or individuals that interact with customers
Format:
- Highly interactive, facilitator-led ½ day or 1 day
workshop with multimedia presentations, playshops and role-plays
- Individual, team and group facilitated feedback
- Participant manual includes templates for specific personal
action plans
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