How to prepare your organization’s future leaders
IDENTIFYING THE GAP How many companies are successfully preparing their managers for the demands of tomorrow’s workplace? In a Harvard Business Review global survey of managers and leaders, it was found that 67% of North American companies said they needed to entirely revamp their middle manager development programs. In another survey by the same organization, only 15% […]
Winning at Strategic Customer Management
Strategic Customer Management (SCM) is a company-wide initiative, focusing on building strong and mutually beneficial relationships with a company’s most important customers and partners. Effective SCM programs create loyalty, stimulate growth, enhance profitability, and lead to innovative solutions. A successful program requires a commitment from senior management to ensure the necessary corporate and organizational shift […]
