Client Profile

One of the world’s most respected financial institutions with more than 85,000 employees in offices around the world and $686 billion in assets. The company offers a full range of financial products and services to approximately 20.5 million customers worldwide.


The Opportunity

The client had identified an opportunity to grow market share in Commercial Banking by building a sales-driven culture via improved sales coaching capability at the VP, DVP and SVP sales leadership level. Client approached Optimé to help them develop their sales talent.


Our Solution

Sales Coaching Development program


Our Approach

In depth diagnostic of current sales coaching capability and effectiveness. Design and delivery of customized, multi-year Sales Coaching Development Program for VP, DVP and SVP level sales leaders.


Results delivered

  • Client’s Commercial Banking division achieved best-ever business results in 2011 & 2012. Customized leadership coaching program helped drive strategic account growth with increased sales revenue & building stronger pipeline.
  • The organization now has a culture of sales coaching and development, with leaders being recognized and promoted based on the coaching and people development results.
  • 91% of participants strongly agree that the Program provides a good framework for coaching. 76% of participants strongly agree that they are better coaches now than they were before.